Refund Policy
Clear guidelines for refunds and our commitment to customer satisfaction
Refund Eligibility
We understand that financial planning tools need to work for your specific situation. That's why we offer refunds when our service doesn't meet your expectations within the first 30 days of your subscription.
- Refunds are available within 30 days of your initial subscription payment
- Annual subscribers can request refunds within 45 days for extended evaluation
- Unused premium features qualify for partial refunds after the trial period
- Technical issues that prevent service access are eligible for immediate refunds
- Multiple account violations may affect refund eligibility
We process most refunds within 5-7 business days. However, depending on your payment method and financial institution, it may take up to 14 business days for the refund to appear in your account. We'll send you confirmation once the refund has been initiated.
Refund Process Steps
Submit Your Request
Contact us through email at contact@harvenaloqi.com or call +61754466324. Include your account details and reason for the refund request.
Account Review
Our team reviews your account activity and subscription details. This usually takes 1-2 business days to complete thoroughly.
Refund Approval
Once approved, we'll send you a confirmation email with refund details and expected processing timeframes.
Payment Processing
Refunds are processed back to your original payment method. Credit cards typically see refunds in 5-7 business days, while bank transfers may take up to 10 days.
Payment Method Specific Information
Different payment methods have varying processing times and specific requirements for refunds.
- Credit and Debit Cards: 5-7 business days for most major Australian banks
- PayPal: 3-5 business days once processed on our end
- Bank Transfer: 7-10 business days depending on your financial institution
- Digital Wallets: Processing times vary by provider, typically 3-7 days
- International payments may take additional time due to currency conversion
Partial Refunds and Pro-rated Credits
Sometimes a partial refund makes more sense than a full refund, especially if you've been using some features successfully.
For annual subscriptions cancelled mid-term, we calculate unused months and provide pro-rated refunds. Monthly subscribers who upgrade mid-cycle receive credits toward their new plan level.
If you've exported significant data or used premium features extensively, we may offer partial refunds that reflect the value you've already received from the service.
Special Circumstances
We recognize that life brings unexpected changes that may affect your ability to use our financial tracking tools.
- Medical emergencies or family circumstances are considered on a case-by-case basis
- Job loss or significant financial hardship may qualify for extended refund periods
- Technical issues on our end that prevent service use qualify for full refunds
- Service outages lasting more than 48 hours may warrant refund considerations
- Changes to core features that significantly impact your experience
Need Help with a Refund?
- Email: contact@harvenaloqi.com
- Phone: +61754466324
- Address: Edward Crt Bunbury WA 6230, Australia
- Business Hours: Monday-Friday, 9 AM - 5 PM AWST